Terms & Conditions – SeniorEase

Last updated: [23-08-2025]

1. Who we are

SeniorEase (“we/us”). Our full company details (legal entity, registration number, business address and contact channels) can be found on the “Imprint & Contact” page in the footer of the website.

2. Applicability & definitions

2.1. These terms apply to every offer made by SeniorEase and every distance contract with consumers with a delivery address in the countries we ship to (as stated on the website).
2.2. “Consumer”: any natural person acting for purposes outside their trade, business or profession.
2.3. By placing an order you agree to these terms and conditions.

3. Offer, information & prices

3.1. We describe products as clearly as possible; images are indicative. Small differences in colour and size may occur.
3.2. Prices are shown in the currency indicated on the website and include applicable sales tax, excluding any shipping costs, unless stated otherwise.
3.3. Obvious (printing) errors or mistakes do not bind us.
3.4. Promotions/discount codes cannot be combined and may have specific conditions or a limited validity period.

4. Ordering & conclusion of the contract

4.1. The contract is concluded after you successfully complete the checkout process.
4.2. You will receive an order confirmation via the communication channel you provided (see “Imprint & Contact”).
4.3. We may refuse orders in cases such as obvious errors, limited stock or suspected abuse/fraud; any payments already received will then be refunded.

5. Payment

5.1. Payment can be made via the methods shown at checkout.
5.2. When using payment providers, their terms and conditions also apply.
5.3. In case of failed/untimely payment, we may cancel the order.

6. Delivery, time frames & risk

6.1. Delivery takes place at the address you provide in the countries we ship to (as indicated on the website).
6.2. Indicative delivery time: [x–y business days] after order confirmation. Delivery may take place in multiple packages (dropshipping).
6.3. If no delivery time has been agreed, we will deliver within 30 days. If this is not possible, you may cancel free of charge and receive a refund.
6.4. The risk passes to you upon physical receipt by you or a third party designated by you.
6.5. Please check your address carefully; incorrect details may cause delays or extra costs.

7. Right of withdrawal (14 days) & returns

7.1. You have a 14-day cooling-off period from delivery to withdraw without giving any reason (where applicable under consumer law).
7.2. Notify us of your withdrawal within this period via the return portal or a contact channel listed under Imprint & Contact. You will then receive return instructions.
7.3. Return the product within 14 days after your notification, in undamaged, unused and complete condition, preferably in the original packaging. Add your order number.
7.4. Return costs: paid by the consumer, except in case of incorrect delivery or a defect reported immediately upon receipt.
7.5. Refund: within 14 days after receipt of your return (or after proof of shipment, at our discretion), via the same payment method you used. Any standard outbound shipping costs will be refunded if the entire order is withdrawn.
7.6. Exceptions (no right of withdrawal), including but not limited to:

  • Goods made to the consumer’s specifications or clearly intended for a specific person;

  • Sealed hygiene/health products where the seal has been broken;

  • Products that, by their nature, cannot be returned.

7.7. Any loss of value due to use beyond what is necessary to establish the nature, characteristics and functioning of the goods may be deducted from the refund.

8. Conformity & warranty

8.1. You may expect a product that conforms to the contract.
8.2. Statutory consumer warranty applies; in case of non-conformity we will provide repair or replacement. If this is not possible or not reasonable, a price reduction or contract termination may follow in accordance with applicable law.
8.3. Warranty does not apply in cases of normal wear and tear, improper use, damage due to incorrect maintenance or self-made modifications.

9. Complaints & dispute resolution

9.1. Have a complaint? Contact us via the channels listed under Imprint & Contact, including your order number and a clear description. We will respond within 5 business days.
9.2. If you are not satisfied with the outcome, you may use any available online dispute resolution platform provided by your local authorities or the EU (where applicable).

10. Liability

10.1. We are not liable for indirect damage (such as consequential loss or loss of profit), unless otherwise required by mandatory law or in cases of our intent/gross negligence.
10.2. To the extent permitted by law, our total liability is limited to the invoice amount of the order concerned.
10.3. This clause does not affect your statutory consumer rights.

11. Force majeure

11.1. In the event of force majeure (such as natural disasters, pandemics, war, strikes, outages, government measures, failure of suppliers/carriers), we are not obliged to fulfil our obligations for as long as the force majeure continues. We will inform you and seek a reasonable solution.

12. Personal data & cookies

12.1. Your data is processed in accordance with our Privacy Policy.
12.2. Non-essential cookies are placed only after your consent; see the Cookie Policy and Cookie settings link in the footer.

13. Intellectual property

13.1. All content (texts, images, logos, designs) on the website is protected. Use without prior written permission is not allowed.

14. Changes

14.1. We may amend these terms. The applicable version is the one published on the website at the time of your order.

15. Severability

15.1. If any provision is (partially) null or voidable, the remaining provisions remain in force. The relevant provision will be replaced by a provision that approximates the purpose as closely as possible.

16. Applicable law & competent court

16.1. The law of the country where our company is established applies, unless mandatory consumer law prescribes otherwise.
16.2. Disputes will be submitted to the competent courts of the place of our registered office, unless mandatory law or a binding mediation/ADR scheme dictates otherwise.