Track your order
Last updated: August 24, 2025 — valid for deliveries in the United States.
You can most easily track your order via the shipping confirmation email we send you. Below we explain the process step by step and answer common tracking questions.
How do I track my order?
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Open our email with the subject “Your SeniorEase order is on its way”.
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Click “View order” or “Track your order” – this opens the official order status page with your tracking link.
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For international shipments, the first scans can take 1–5 days to appear. This is normal.
Tip: Don’t see the email?
Check your spam / junk folder or search your inbox for “SeniorEase shipping confirmation”.
Common tracking statuses
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Shipment information received / Label created – the label has been created; first scan usually appears within 1–5 days.
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In transit – your package is moving between hubs.
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Arrived at sorting center – arrived at a local or regional sorting facility.
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Out for delivery – with the driver, scheduled for delivery today.
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Delivered – delivered (sometimes to a neighbor or pickup point).
No (new) tracking updates?
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No updates for more than 5 days after your shipping email?
→ Contact us and we’ll check the shipment for you. -
Not delivered after 30 days?
→ We’ll send a free replacement or refund your order – whichever you prefer.
Multiple packages
Ordering more than one item?
Your order may arrive in separate packages, each with its own tracking link. This is normal.
Change address or cancel
You can request a change or cancellation within 12 hours after placing your order.
If the shipment is already on its way, we can no longer change the address.
To request a change, email us with your order number and the correct address.
I didn’t receive a shipping email
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Check your spam / junk folder.
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Search your inbox for “SeniorEase order” or “SeniorEase shipping”.
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Still nothing? Contact us and we’ll resend the confirmation.
Questions or need help?
We usually reply within 1 business day.
Send us a message with your order number at: [your support email].
Note: the tracking link in your email always points to the official order status page from Shopify or the carrier. For some routes, tracking updates can appear with a small delay.